Privacy Policy
AB Group is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, apply for a role, work with us as a customer, supplier or subcontractor, or otherwise interact with AB Group.
Who we are
AB Group is a company registered in England and Wales under company number 07407919, with its registered office at:
Bank Chambers
2 Church Street
Reigate
Surrey
RH2 0AN
United Kingdom
For the purposes of applicable UK data protection law, AB Group is the controller of personal information covered by this Privacy Policy where we determine how and why that information is processed.
If you have any questions about this policy or how we use your personal information, please contact us at [email protected].
Personal information we collect
The information we collect depends on your relationship with AB Group and how you interact with us.
This may include:
- your name, job title and organisation;
- business and personal contact details, including email addresses, telephone numbers and addresses;
- information you provide when making an enquiry or communicating with us;
- customer, supplier and subcontractor information;
- project and contractual information;
- quotation, purchase order, invoice and payment information;
- correspondence and records of our communications with you;
- information associated with projects and services we provide;
- technical and usage information generated when you use our website;
- information contained in a CV or job application where you apply for a role with us; and
- other information that you choose to provide to us or which is reasonably necessary for us to conduct our business.
In some circumstances, we may process information that receives additional protection under data protection law, such as health or accident information. Where we process this type of information, we will only do so where there is an appropriate lawful basis and additional legal condition for doing so.
We aim to collect only the personal information that is reasonably necessary for the relevant purpose.
How we collect personal information
We may collect personal information:
- directly from you when you contact us by telephone, email or through our website;
- when you enter into, or discuss entering into, a contract with us;
- through our ongoing relationship with customers, suppliers, subcontractors and other business contacts;
- when information is provided as part of the delivery or management of a project;
- when you submit a job application or CV;
- through our website and analytics technologies;
- from organisations you work for or represent;
- from our professional advisers, suppliers and service providers where appropriate; and
- from publicly available sources where reasonably necessary for legitimate business purposes.
Website enquiries submitted through our online forms are processed and stored by our form provider, Web3Forms, which also screens submissions for spam, and are delivered to our AB Group email systems.
How we use your information
We may use personal information to:
- respond to enquiries and communicate with you;
- prepare quotations and proposals;
- enter into and manage contracts;
- deliver our construction, design, M&E, refrigeration and related services;
- manage projects and relationships with customers, suppliers and subcontractors;
- process purchase orders, invoices, payments and other financial transactions;
- maintain appropriate business and project records;
- manage health, safety, compliance and other legal or contractual requirements where applicable;
- administer and secure our website and IT systems;
- understand how our website is being used and improve its performance;
- prevent fraud, misuse and security incidents;
- establish, exercise or defend legal claims;
- comply with legal, regulatory, accounting and reporting obligations; and
- assess applications for employment and manage our recruitment process.
We do not sell personal information.
AB Group does not currently use personal information collected through this website for email marketing campaigns or targeted online advertising.
Our lawful bases for using personal information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
Where processing is necessary to enter into or perform a contract with you.
Legal obligation
Where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests
Where processing is reasonably necessary for the operation and management of our business and those interests are not overridden by your rights and interests.
Our legitimate interests may include managing customer, supplier and subcontractor relationships, delivering projects, maintaining business records, securing our systems, improving our services and website, and establishing or defending legal claims.
Consent
Where we specifically ask for your consent. Where processing relies on consent, you may withdraw that consent at any time.
Where we process special category personal information, we will also ensure that an appropriate additional condition for processing applies.
Website and analytics
Our website is hosted using DigitalOcean infrastructure.
We use Google Analytics 4 (GA4) to help us understand how visitors use our website, such as which pages are visited and how users interact with the site.
Where required, analytics technologies and non-essential cookies will only be used after you have provided the appropriate consent through our website’s cookie controls.
Further information about cookies and similar technologies is available in our Cookie Policy.
We do not currently use Google Ads, Meta advertising or other advertising tracking technologies on the AB Group website.
Systems and service providers
We use trusted third-party systems and service providers to operate our business and deliver our services.
These include services used for:
- website hosting and website forms;
- email and business productivity;
- document storage and collaboration;
- project and construction management;
- accounting and financial administration;
- human resources and recruitment;
- IT support, cybersecurity and backup;
- website analytics; and
- professional services such as legal, insurance and accounting support.
Where another organisation processes personal information on our behalf, we require appropriate safeguards to protect that information and expect the provider to process it only for authorised purposes and in accordance with applicable data protection requirements.
We may also disclose personal information where required by law, regulation, court order or another lawful authority.
Sync and project information
AB Group uses Sync as part of its project and business operations.
Personal information processed through Sync may include customer, supplier, subcontractor and project contact information, together with project, financial, compliance and other operational records where relevant.
Where Sync Software Ltd processes personal information on behalf of AB Group in providing the Sync platform, it acts as a service provider to AB Group and processes that information subject to appropriate contractual and data protection requirements.
Recruitment
If you apply for a role with AB Group, we may collect information including your name, contact details, employment history, qualifications, CV and other information you provide as part of your application.
We use this information to assess your suitability for employment, communicate with you about your application and manage our recruitment process.
Where necessary, information relating to recruitment may be stored or managed through our HR systems.
If your application is successful, relevant information may become part of your employment record and will be handled in accordance with our employee data protection arrangements.
Sharing personal information
We may share personal information where reasonably necessary with:
- companies within the AB Group where appropriate;
- IT, cloud and software providers;
- project partners, suppliers and subcontractors where required to deliver a project or service;
- accountants, auditors, insurers, solicitors and other professional advisers;
- banks and financial service providers;
- regulatory bodies, public authorities, law enforcement agencies or courts where legally required; and
- a prospective purchaser, investor or adviser in connection with a corporate transaction involving AB Group.
We only share information where there is an appropriate reason to do so.
We do not sell or provide personal information to third parties for their own marketing purposes.
International transfers
Some of the technology and service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law.
Depending on the destination and provider, this may include relying on UK adequacy regulations or using appropriate contractual and organisational safeguards.
Further information about safeguards relating to a particular transfer can be requested by contacting us.
How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures include appropriate access controls, authentication, system security, data protection procedures and the use of reputable technology and service providers.
Access to personal information is limited to people who reasonably require it for their role or for the provision of services to AB Group.
Where third parties process information on our behalf, we expect them to maintain appropriate security and confidentiality measures.
How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual, insurance and reporting requirements.
The appropriate retention period will depend on factors including:
- the nature and sensitivity of the information;
- why we hold it;
- our contractual and project requirements;
- relevant limitation periods;
- applicable legal and regulatory requirements; and
- whether the information is required to establish or defend a legal claim.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it as appropriate.
Your data protection rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.
These may include the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict how your information is used;
- object to certain types of processing;
- request the transfer of certain information to you or another organisation where applicable; and
- withdraw consent where we rely on consent as the lawful basis for processing.
These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.
To exercise any of these rights, contact [email protected].
We may need to request information from you to confirm your identity before responding to a request.
You will not normally have to pay a fee to exercise your data protection rights.
Complaints
If you have concerns about how AB Group has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information about making a complaint is available from the ICO.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, systems, services or legal obligations.
The latest version will always be published on this website and the date at the top of this policy will show when it was last updated.
Contact us
For questions about this Privacy Policy, how we use your personal information, or to exercise your data protection rights, contact:
AB Group
Bank Chambers
2 Church Street
Reigate
Surrey
RH2 0AN
United Kingdom
Email: [email protected]
Telephone: +44 (0)333 9000 180